Patient Representative Assist patients in obtaining services, understanding policies and making health care decisions.
Patient Representative is Also Know as
In different settings, Patient Representative is titled as
- Access Representative
- Admissions Coordinator
- Case Manager
- Medicaid Service Coordinator (MSC)
- Patient Access Coordinator
- Patient Access Specialist
- Patient Advocate
- Patient Navigator
- Patient Resource Worker
- Patient Service Representative
Education and Training of Patient Representative
Patient Representative is categorized in Job Zone Three: Medium Preparation Needed
Experience Required for Patient Representative
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Required for Patient Representative
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Degrees Related to Patient Representative
Training Required for Patient Representative
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Patient Representative in different industries are
- Health Information Technologists and Medical Registrars
- Health Informatics Specialists
- Medical Records Specialists
- Community Health Workers
- Health Education Specialists
- Medical Secretaries and Administrative Assistants
- Social and Human Service Assistants
- Eligibility Interviewers, Government Programs
- Medical Assistants
- Nursing Assistants
- Emergency Medicine Physicians
- Clinical Nurse Specialists
- Mental Health and Substance Abuse Social Workers
- Rehabilitation Counselors
- Healthcare Social Workers
- Registered Nurses
- Acute Care Nurses
- Mental Health Counselors
- Psychiatric Technicians
- Child, Family, and School Social Workers
What Do Patient Representative do?
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Teach patients to use home health care equipment.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Maintain knowledge of community services and resources available to patients.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Qualities of Good Patient Representative
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Far Vision: The ability to see details at a distance.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Tools Used by Patient Representative
- Computer data input scanners
- Computer laser printers
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Laser printers
- Multi-line telephone systems
- Personal computers
- Photocopying equipment
Technology Skills required for Patient Representative
- Admissions, discharge, and transfer ADT software
- CareOne CareEnsure
- Complaint management software
- Corel WordPerfect Office Suite
- Customer Expressions i-Sight
- Data entry software
- Database software
- eClinicalWorks EHR software
- Electronic medical record EMR software
- Epic EpicCare Inpatient Clinical System
- Epic Systems
- Epic Systems software
- FaceTime
- Google Docs
- Healthcare common procedure coding system HCPCS
- Henry Schein Dentrix
- IBM Notes
- Manhattan Cross Cultural Group Quality Interactions
- Medical condition coding software
- Medical procedure coding software
- MEDITECH software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Exchange
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Word
- Patient satisfaction assessment software
- Pemimic Patient Relations Suite
- Peminic Patient Safety & Quality Suite
- PracticeWorks Systems Kodak WINOMS CS
- Prognosis Solutions ResolvPRM
- rL Solutions Feedback MonitorPro
- Scheduling software
- Spreadsheet software
- Web browser software
- Word processing software