Bill and Account Collector Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Bill and Account Collector is Also Know as
In different settings, Bill and Account Collector is titled as
- Account Representative
- Accounts Receivable Specialist (AR Specialist)
- Collection Agent
- Collection Specialist
- Collector
- Credit Clerk
- Debt Collector
- Patient Access Specialist
- Patient Account Representative
- Telephone Collector
Education and Training of Bill and Account Collector
Bill and Account Collector is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Bill and Account Collector
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Bill and Account Collector
These occupations usually require a high school diploma.
Degrees Related to Bill and Account Collector
- Bachelor in Banking and Financial Support Services
- Associate Degree Courses in Banking and Financial Support Services
- Masters Degree Courses in Banking and Financial Support Services
Training Required for Bill and Account Collector
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Bill and Account Collector in different industries are
- Credit Authorizers, Checkers, and Clerks
- Tax Examiners and Collectors, and Revenue Agents
- Customer Service Representatives
- Billing and Posting Clerks
- Tellers
- Bookkeeping, Accounting, and Auditing Clerks
- Insurance Claims and Policy Processing Clerks
- Correspondence Clerks
- Order Clerks
- Payroll and Timekeeping Clerks
- Loan Interviewers and Clerks
- Credit Analysts
- New Accounts Clerks
- Loan Officers
- Brokerage Clerks
- Credit Counselors
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- Financial Managers
- Accountants and Auditors
- Office Clerks, General
What Do Bill and Account Collector do?
- Receive payments and post amounts paid to customer accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Negotiate credit extensions when necessary.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Answer customer questions regarding problems with their accounts.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Qualities of Good Bill and Account Collector
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Far Vision: The ability to see details at a distance.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Night Vision: The ability to see under low-light conditions.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Tools Used by Bill and Account Collector
- Amplified telephones
- Autodialers
- Laptop computers
- Personal digital assistants PDA
- Predictive dialers
- Scanners
Technology Skills required for Bill and Account Collector
- ADP Drive DMS for Accounting
- ADS Advantage
- Adtec Agency Manager
- Austin Logistics CallSelect
- Collection Data Systems CollectOne-Tiger
- Columbia Ultimate Archive
- Columbia Ultimate Remit
- Columbia Ultimate RPCS
- CU Connect processing software
- Data-Tel Ceasar
- Debt account management and collection software
- Diagnostic and procedural coding software
- Document management system software
- Healthcare common procedure coding system HCPCS
- HMS
- Internet browser software
- Intuit QuickBooks
- LexisNexis
- LexisNexis Banko
- Medical condition coding software
- Medical procedure coding software
- MEDITECH software
- Microsoft Dynamics
- Microsoft Dynamics GP
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- NetSuite ERP
- Ontario Systems FACS
- Optical character recognition OCR software
- Oracle JD Edwards EnterpriseOne
- Quantrax Intelec
- Relational database software
- Sage 50 Accounting
- SAP software
- Spreadsheet software
- System Innovators
- TCI XML Credit Interface
- W3 Data BatchAppend411
- Web browser software
- Word processing software