Order Clerk Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Order Clerk is Also Know as
In different settings, Order Clerk is titled as
- Hub Associate
- Materials Specialist
- Order Analyst
- Order Clerk
- Order Entry Administrator (Order Entry Admin)
- Order Entry Representative (Order Entry Rep)
- Order Processing Clerk
- Order Taker
- Warehouse Clerk
- Warehouse Person
Education and Training of Order Clerk
Order Clerk is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Order Clerk
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Order Clerk
These occupations usually require a high school diploma.
Degrees Related to Order Clerk
- Bachelor in Receptionist
- Associate Degree Courses in Receptionist
- Masters Degree Courses in Receptionist
- Bachelor in General Office Occupations and Clerical Services
- Associate Degree Courses in General Office Occupations and Clerical Services
- Masters Degree Courses in General Office Occupations and Clerical Services
- Bachelor in Customer Service Support/Call Center/Teleservice O
- Associate Degree Courses in Customer Service Support/Call Center/Teleservice O
- Masters Degree Courses in Customer Service Support/Call Center/Teleservice O
Training Required for Order Clerk
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Order Clerk in different industries are
- Shipping, Receiving, and Inventory Clerks
- Postal Service Clerks
- Customer Service Representatives
- Stockers and Order Fillers
- Procurement Clerks
- Counter and Rental Clerks
- Billing and Posting Clerks
- Production, Planning, and Expediting Clerks
- Office Clerks, General
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- Purchasing Agents, Except Wholesale, Retail, and Farm Products
- Cashiers
- Telemarketers
- Brokerage Clerks
- Wholesale and Retail Buyers, Except Farm Products
- Postmasters and Mail Superintendents
- Purchasing Managers
- Mail Clerks and Mail Machine Operators, Except Postal Service
- Receptionists and Information Clerks
- Advertising Sales Agents
What Do Order Clerk do?
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- File copies of orders received, or post orders on records.
- Compute total charges for merchandise or services and shipping charges.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Recommend merchandise or services that will meet customers' needs.
- Adjust inventory records to reflect product movement.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Inspect outgoing work for compliance with customers' specifications.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Recommend type of packing or labeling needed on order.
- Calculate and compile order-related statistics, and prepare reports for management.
Qualities of Good Order Clerk
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Speech Clarity: The ability to speak clearly so others can understand you.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Far Vision: The ability to see details at a distance.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Tools Used by Order Clerk
- Belt diverters
- Conveyer belts
- Copy machines
- Credit card authorization software
- Electronic cash registers
- Laser facsimile machines
- Multiline telephone systems
- Personal computers
- Printing calculators
Technology Skills required for Order Clerk
- Adobe Acrobat
- Automated manifest system software
- Corel WordPerfect Office Suite
- Email software
- IBM Sterling Configure, Price, Quote
- Intuit QuickBooks
- Inventory management systems
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft System Center
- Microsoft Word
- Oracle JD Edwards EnterpriseOne
- Order management software
- SAP software
- Warehouse management system WMS
- Web browser software