How to become a Telemarketer 2024

Telemarketer Solicit donations or orders for goods or services over the telephone.

Telemarketer is Also Know as

In different settings, Telemarketer is titled as

Call Agent
Inside Sales Representative (Inside Sales Rep)
Telemarketer
Telemarketing Sales Representative (Telemarketing Sales Rep)
Telephone Sales Representative (TSR)
Telephone Service Representative (TSR)
Telesales Representative (Telesales Rep)
Telesales Specialist

Education and Training of Telemarketer

Telemarketer is categorized in Job Zone Two: Some Preparation Needed

Experience Required for Telemarketer

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Education Required for Telemarketer

These occupations usually require a high school diploma.

Degrees Related to Telemarketer

Training Required for Telemarketer

Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Related Ocuupations

Some Ocuupations related to Telemarketer in different industries are

What Do Telemarketer do?

Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Conduct client or market surveys to obtain information about potential customers.

Qualities of Good Telemarketer

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
Far Vision: The ability to see details at a distance.
Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Sound Localization: The ability to tell the direction from which a sound originated.
Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Night Vision: The ability to see under low-light conditions.
Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Speed of Limb Movement: The ability to quickly move the arms and legs.
Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

Tools Used by Telemarketer

Autodialing equipment
Call recording systems
Multiline telephone systems
Personal computers
Predictive dialers
Telephone headsets
Wireless telephone headsets

Technology Skills required for Telemarketer

Acarda Sales Technologies Acarda Outbound
Automatic call distribution software
Customer relationship management CRM software
Database Systems Corp Telemation
Interactive voice response software
Microsoft Dynamics
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Remote access call center software
Softphone software
Zoom

US Universities

How to become Telemarketer in 2024