First-Line Supervisors of Non-Retail Sales Worker Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
First-Line Supervisors of Non-Retail Sales Worker is Also Know as
In different settings, First-Line Supervisors of Non-Retail Sales Worker is titled as
- Customer Service Department Supervisor
- Customer Service Supervisor
- Driver Sales Supervisor
- Information Center Supervisor
- Inside Sales Supervisor
- Reservations Supervisor
- Sales Department Supervisor
- Sales Leader
- Sales Supervisor
- Sales Team Leader
Education and Training of First-Line Supervisors of Non-Retail Sales Worker
First-Line Supervisors of Non-Retail Sales Worker is categorized in Job Zone Four: Considerable Preparation Needed
Experience Required for First-Line Supervisors of Non-Retail Sales Worker
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education Required for First-Line Supervisors of Non-Retail Sales Worker
Most of these occupations require a four-year bachelor's degree, but some do not.
Degrees Related to First-Line Supervisors of Non-Retail Sales Worker
- Bachelor in Selling Skills and Sales Operations
- Associate Degree Courses in Selling Skills and Sales Operations
- Masters Degree Courses in Selling Skills and Sales Operations
- Bachelor in General Merchandising, Sales, and Related Marketin
- Associate Degree Courses in General Merchandising, Sales, and Related Marketin
- Masters Degree Courses in General Merchandising, Sales, and Related Marketin
- Bachelor in Special Products Marketing Operations
- Associate Degree Courses in Special Products Marketing Operations
- Masters Degree Courses in Special Products Marketing Operations
Training Required for First-Line Supervisors of Non-Retail Sales Worker
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Related Ocuupations
Some Ocuupations related to First-Line Supervisors of Non-Retail Sales Worker in different industries are
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Retail Sales Workers
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- General and Operations Managers
- First-Line Supervisors of Production and Operating Workers
- First-Line Supervisors of Personal Service Workers
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- First-Line Supervisors of Security Workers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Food Preparation and Serving Workers
- Administrative Services Managers
- Management Analysts
- Sales Managers
- Customer Service Representatives
- First-Line Supervisors of Construction Trades and Extraction Workers
- Human Resources Specialists
What Do First-Line Supervisors of Non-Retail Sales Worker do?
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Monitor sales staff performance to ensure that goals are met.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Provide staff with assistance in performing difficult or complicated duties.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Prepare sales and inventory reports for management and budget departments.
- Formulate pricing policies on merchandise according to profitability requirements.
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- Analyze details of sales territories to assess their growth potential and to set quotas.
- Visit retailers and sales representatives to promote products and gather information.
- Keep records pertaining to purchases, sales, and requisitions.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- Inventory stock and reorder when inventories drop to specified levels.
- Examine products purchased for resale or received for storage to determine product condition.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Qualities of Good First-Line Supervisors of Non-Retail Sales Worker
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Far Vision: The ability to see details at a distance.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Tools Used by First-Line Supervisors of Non-Retail Sales Worker
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Multiline telephone systems
- Printing calculators
- Smart phones
- Tablet computers
Technology Skills required for First-Line Supervisors of Non-Retail Sales Worker
- Budgeting software
- Cisco Webex
- Customer information databases
- Delphi Discovery
- Delphi Technology
- Electronic data interchange EDI software
- Financial accounting software
- Flow chart software
- Fuze cloud communications and collaboration software
- Graphics creation software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
- NetSuite ERP
- Online meeting software
- Oracle Eloqua
- QuickBase business management software
- Salesforce software
- Salesforce.com Salesforce CRM
- SAP software
- SugarCRM Sugar UX
- Web browser software
- Work scheduling software
- YouTube