First-Line Supervisors of Office and Administrative Support Worker Directly supervise and coordinate the activities of clerical and administrative support workers.
First-Line Supervisors of Office and Administrative Support Worker is Also Know as
In different settings, First-Line Supervisors of Office and Administrative Support Worker is titled as
- Accounting Manager
- Accounts Payable Supervisor
- Accounts Receivable Manager
- Administrative Supervisor
- Customer Service Manager
- Customer Service Supervisor
- Office Coordinator
- Office Manager
- Office Supervisor
- Staff Services Manager
Education and Training of First-Line Supervisors of Office and Administrative Support Worker
First-Line Supervisors of Office and Administrative Support Worker is categorized in Job Zone Three: Medium Preparation Needed
Experience Required for First-Line Supervisors of Office and Administrative Support Worker
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Required for First-Line Supervisors of Office and Administrative Support Worker
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Degrees Related to First-Line Supervisors of Office and Administrative Support Worker
- Bachelor in Agricultural Business Technology/Technician
- Associate Degree Courses in Agricultural Business Technology/Technician
- Masters Degree Courses in Agricultural Business Technology/Technician
- Bachelor in Veterinary Administrative Services, General
- Associate Degree Courses in Veterinary Administrative Services, General
- Masters Degree Courses in Veterinary Administrative Services, General
- Bachelor in Veterinary Office Management/Administration
- Associate Degree Courses in Veterinary Office Management/Administration
- Masters Degree Courses in Veterinary Office Management/Administration
- Bachelor in Veterinary Reception/Receptionist
- Associate Degree Courses in Veterinary Reception/Receptionist
- Masters Degree Courses in Veterinary Reception/Receptionist
- Bachelor in Veterinary Administrative/Executive Assistant and
- Associate Degree Courses in Veterinary Administrative/Executive Assistant and
- Masters Degree Courses in Veterinary Administrative/Executive Assistant and
- Bachelor in Medical Office Management/Administration
- Associate Degree Courses in Medical Office Management/Administration
- Masters Degree Courses in Medical Office Management/Administration
Training Required for First-Line Supervisors of Office and Administrative Support Worker
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to First-Line Supervisors of Office and Administrative Support Worker in different industries are
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Security Workers
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Production and Operating Workers
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- First-Line Supervisors of Construction Trades and Extraction Workers
- Administrative Services Managers
- First-Line Supervisors of Retail Sales Workers
- General and Operations Managers
- Human Resources Specialists
- Human Resources Assistants, Except Payroll and Timekeeping
- Payroll and Timekeeping Clerks
- First-Line Supervisors of Personal Service Workers
- Management Analysts
- Project Management Specialists
- First-Line Supervisors of Food Preparation and Serving Workers
What Do First-Line Supervisors of Office and Administrative Support Worker do?
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Compute figures such as balances, totals, or commissions.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Develop or update procedures, policies, or standards.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Discuss work problems or grievances with union representatives.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Arrange for necessary maintenance or repair work.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Qualities of Good First-Line Supervisors of Office and Administrative Support Worker
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Far Vision: The ability to see details at a distance.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Night Vision: The ability to see under low-light conditions.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Tools Used by First-Line Supervisors of Office and Administrative Support Worker
- 10-key calculators
- Computer data input scanners
- Computer laser printers
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Liquid crystal display LCD projectors
- Multi-line telephone systems
- Personal computers
- Photocopiers
- Photocopying equipment
- Postal scales
- Scanners
- Voice mail systems
Technology Skills required for First-Line Supervisors of Office and Administrative Support Worker
- Adobe Acrobat
- ADP Workforce Now
- Apple macOS
- Blackbaud The Raiser's Edge
- Blackboard software
- Bookkeeping software
- Citrix cloud computing software
- Contract management software
- Data entry software
- Database software
- Delphi Technology
- Document management system software
- Dropbox
- Evernote
- FileMaker Pro
- Fund accounting software
- Google Docs
- Google Drive
- GroupMe
- Handheld computer device software
- HCSS HeavyBid
- HCSS HeavyJob
- Healthcare common procedure coding system HCPCS
- Henry Schein Dentrix
- Human resource management software HRMS
- IBM Cognos Impromptu
- IBM Domino
- IBM Notes
- IBM SPSS Statistics
- Intuit QuickBooks
- JamBoard
- LexisNexis
- LogMeIn GoToMeeting
- Loom
- Medical condition coding software
- Medical procedure coding software
- MEDITECH software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Dynamics GP
- Microsoft Excel
- Microsoft Exchange
- Microsoft Internet Explorer
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Publisher
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Visio
- Microsoft Windows
- Microsoft Word
- MicroStrategy
- Minitab
- Mozilla Firefox
- Nearpod
- NetSuite ERP
- NortonLifeLock cybersecurity software
- Oracle Database
- Oracle E-Business Suite Financials
- Oracle Eloqua
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoft
- Oracle PeopleSoft Financials
- Oracle Taleo
- Padlet
- Payroll software
- Project management software
- Qlik Tech QlikView
- Quicken
- Sage 50 Accounting
- Salesforce software
- SAP Business Objects
- SAP Crystal Reports
- SAP software
- Screencastify
- Slack
- SmugMug Flickr
- Social media sites
- Tableau
- Tax software
- Web browser software
- Work scheduling software
- Yardi software
- YouTube