First-Line Supervisors of Personal Service Worker Supervise and coordinate activities of personal service workers.
First-Line Supervisors of Personal Service Worker is Also Know as
In different settings, First-Line Supervisors of Personal Service Worker is titled as
- Adult Family Home Program Manager
- Direct Care Supervisor
- Resident Care Supervisor
Education and Training of First-Line Supervisors of Personal Service Worker
First-Line Supervisors of Personal Service Worker is categorized in Job Zone Three: Medium Preparation Needed
Experience Required for First-Line Supervisors of Personal Service Worker
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Required for First-Line Supervisors of Personal Service Worker
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Degrees Related to First-Line Supervisors of Personal Service Worker
- Bachelor in Salon/Beauty Salon Management/Manager
- Associate Degree Courses in Salon/Beauty Salon Management/Manager
- Masters Degree Courses in Salon/Beauty Salon Management/Manager
Training Required for First-Line Supervisors of Personal Service Worker
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to First-Line Supervisors of Personal Service Worker in different industries are
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Mechanics, Installers, and Repairers
- Personal Care Aides
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Security Workers
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Retail Sales Workers
- First-Line Supervisors of Non-Retail Sales Workers
- Social and Community Service Managers
- Medical and Health Services Managers
- Education and Childcare Administrators, Preschool and Daycare
- Residential Advisors
- Management Analysts
- General and Operations Managers
- Human Resources Specialists
- Training and Development Managers
- Home Health Aides
What Do First-Line Supervisors of Personal Service Worker do?
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Take disciplinary action to address performance problems.
- Recruit and hire staff members.
- Participate in continuing education to stay abreast of industry trends and developments.
- Direct marketing, advertising, or other customer recruitment efforts.
- Apply customer feedback to service improvement efforts.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Inform management about problems, such as employee disputes.
- Investigate employee complaints and resolve problems following management rules and regulations.
Qualities of Good First-Line Supervisors of Personal Service Worker
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Far Vision: The ability to see details at a distance.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Night Vision: The ability to see under low-light conditions.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Tools Used by First-Line Supervisors of Personal Service Worker
- Automated external defibrillators AED
- Computer laser printers
- Desktop computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Photocopying equipment
Technology Skills required for First-Line Supervisors of Personal Service Worker
- Inventory management systems
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Point of sale POS software
- Timekeeping software
- Web browser software
- Work scheduling software