General and Operations Manager Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
General and Operations Manager is Also Know as
In different settings, General and Operations Manager is titled as
- Business Manager
- Center Manager
- Department Manager
- District Manager
- General Manager (GM)
- Operations Director
- Operations General Manager (Operations GM)
- Operations Manager
- Plant Superintendent
- Store Manager
Education and Training of General and Operations Manager
General and Operations Manager is categorized in Job Zone Four: Considerable Preparation Needed
Experience Required for General and Operations Manager
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education Required for General and Operations Manager
Most of these occupations require a four-year bachelor's degree, but some do not.
Degrees Related to General and Operations Manager
- Bachelor in Veterinary Office Management/Administration
- Associate Degree Courses in Veterinary Office Management/Administration
- Masters Degree Courses in Veterinary Office Management/Administration
- Bachelor in Parks, Recreation, and Leisure Facilities Manageme
- Associate Degree Courses in Parks, Recreation, and Leisure Facilities Manageme
- Masters Degree Courses in Parks, Recreation, and Leisure Facilities Manageme
- Bachelor in Public Administration
- Associate Degree Courses in Public Administration
- Masters Degree Courses in Public Administration
- Bachelor in Business/Commerce, General
- Associate Degree Courses in Business/Commerce, General
- Masters Degree Courses in Business/Commerce, General
- Bachelor in Business Administration and Management, General
- Associate Degree Courses in Business Administration and Management, General
- Masters Degree Courses in Business Administration and Management, General
- Bachelor in Non-Profit/Public/Organizational Management
- Associate Degree Courses in Non-Profit/Public/Organizational Management
- Masters Degree Courses in Non-Profit/Public/Organizational Management
Training Required for General and Operations Manager
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Related Ocuupations
Some Ocuupations related to General and Operations Manager in different industries are
- Chief Executives
- Facilities Managers
- First-Line Supervisors of Non-Retail Sales Workers
- Administrative Services Managers
- Transportation, Storage, and Distribution Managers
- Industrial Production Managers
- Project Management Specialists
- Construction Managers
- Information Technology Project Managers
- Sales Managers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Production and Operating Workers
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Construction Trades and Extraction Workers
- Management Analysts
- Recycling Coordinators
What Do General and Operations Manager do?
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
- Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
- Plan store layouts or design displays.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions, such as selection, training, or evaluation.
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.
- Set prices or credit terms for goods or services, based on forecasts of customer demand.
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Qualities of Good General and Operations Manager
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Far Vision: The ability to see details at a distance.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Night Vision: The ability to see under low-light conditions.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Tools Used by General and Operations Manager
- 10-key calculators
- Cell phones
- Computer scanners
- Credit card processing machines
- Desktop computers
- Digital cameras
- Handtrucks
- Humidity test chambers
- Laptop computers
- Magnetic card readers
- Personal computers
- Personal digital assistants PDA
- Photocopying equipment
- Point of sale POS systems
- Profilometers
- Spectrometers
- Surveillance cameras
- Vacuum test chambers
Technology Skills required for General and Operations Manager
- Act!
- ActionWare
- Adobe Acrobat
- Adobe Creative Cloud software
- Adobe Photoshop
- ADP Workforce Now
- Airtable
- Amazon Web Services AWS software
- AMG Teleran SalesInSync
- Apache Hadoop
- Apple Final Cut Pro
- Apple Keynote
- Apple macOS
- Atlassian Confluence
- Atlassian JIRA
- Autodesk AutoCAD
- Avidian Technologies Prophet
- Blackbaud The Raiser's Edge
- Blackboard software
- Calendar and scheduling software
- Citrix cloud computing software
- CNC Mastercam
- Computer aided manufacturing CAM software
- Customer information control system CICS
- Database software
- Datawatch Monarch
- Deacom ERP
- Delphi Technology
- Dropbox
- Dynamic Energy Systems MedAct
- Eko
- Evernote
- Extensible markup language XML
- FileMaker Pro
- Flipgrid
- Fund accounting software
- Geographic information system GIS software
- Google Ads
- Google Analytics
- Google Docs
- Google Drive
- Google Slides
- GroupMe
- HEAT Software GoldMine
- HubSpot software
- Human resource management software HRMS
- Human resources software
- IBM Cognos Impromptu
- IBM Domino
- IBM InfoSphere DataStage
- IBM Notes
- IBM Power Systems software
- IBM SPSS Statistics
- InnQuest Software roomMaster
- Intuit QuickBooks
- Inventory management software
- Job control language JCL
- Kronos Workforce Payroll
- Kronos Workforce Timekeeper
- LexisNexis
- LSA Visual Easy Lean
- Marketo Marketing Automation
- Maximizer Software Maximizer Enterprise
- McAfee
- Medical condition coding software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Dynamics GP
- Microsoft Excel
- Microsoft Exchange
- Microsoft FrontPage
- Microsoft Internet Explorer
- Microsoft Office software
- Microsoft OneNote
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Publisher
- Microsoft SharePoint
- Microsoft SQL Server
- Microsoft Visio
- Microsoft Visual Basic
- Microsoft Visual Basic for Applications VBA
- Microsoft Windows
- Microsoft Word
- MicroStrategy
- Minitab
- Mozilla Firefox
- Mozilla Thunderbird
- Nagios
- NetSuite ERP
- NetSuite NetCRM
- NortonLifeLock cybersecurity software
- Oracle Business Intelligence Enterprise Edition
- Oracle Database
- Oracle E-Business Suite Financials
- Oracle Eloqua
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoft
- Oracle PeopleSoft Financials
- Oracle Primavera Enterprise Project Portfolio Management
- Oracle Solaris
- Oracle Taleo
- Payroll software
- Personnel scheduling software
- Point of sale POS software
- PostgreSQL
- Puppet
- Qlik Tech QlikView
- Quest Erwin Data Modeler
- R
- Realization Streamliner
- Sage 50 Accounting
- Sage MAS 500
- Salesforce software
- Salesforce.com Salesforce CRM
- SAP Business Objects
- SAP Crystal Reports
- SAP software
- SAS
- Savant MobileRanger
- Screencastify
- SeaMonkey
- Shell script
- Siemens NX
- Slack
- Social media sites
- Software on Sailboats Desktop Sales Manager
- Splunk Enterprise
- StataCorp Stata
- Structured query language SQL
- Sugar CRM
- Supervisory control and data acquisition SCADA software
- Tableau
- Tax software
- Teradata Database
- The MathWorks MATLAB
- Vanguard Software Vanguard Sales Manager
- Veritas NetBackup
- vtiger CRM
- Yardi software
- YouTube