First-Line Supervisors of Retail Sales Worker Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
First-Line Supervisors of Retail Sales Worker is Also Know as
In different settings, First-Line Supervisors of Retail Sales Worker is titled as
- Bakery Manager
- Delicatessen Manager
- Department Manager
- Department Supervisor
- Grocery Manager
- Key Carrier
- Meat Department Manager
- Parts Sales Manager
- Shift Manager
- Store Manager
Education and Training of First-Line Supervisors of Retail Sales Worker
First-Line Supervisors of Retail Sales Worker is categorized in Job Zone Two: Some Preparation Needed
Experience Required for First-Line Supervisors of Retail Sales Worker
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for First-Line Supervisors of Retail Sales Worker
These occupations usually require a high school diploma.
Degrees Related to First-Line Supervisors of Retail Sales Worker
- Bachelor in Floriculture/Floristry Operations and Management
- Associate Degree Courses in Floriculture/Floristry Operations and Management
- Masters Degree Courses in Floriculture/Floristry Operations and Management
- Bachelor in Consumer Merchandising/Retailing Management
- Associate Degree Courses in Consumer Merchandising/Retailing Management
- Masters Degree Courses in Consumer Merchandising/Retailing Management
- Bachelor in E-Commerce/Electronic Commerce
- Associate Degree Courses in E-Commerce/Electronic Commerce
- Masters Degree Courses in E-Commerce/Electronic Commerce
- Bachelor in Retail Management
- Associate Degree Courses in Retail Management
- Masters Degree Courses in Retail Management
- Bachelor in Retailing and Retail Operations
- Associate Degree Courses in Retailing and Retail Operations
- Masters Degree Courses in Retailing and Retail Operations
- Bachelor in Selling Skills and Sales Operations
- Associate Degree Courses in Selling Skills and Sales Operations
- Masters Degree Courses in Selling Skills and Sales Operations
Training Required for First-Line Supervisors of Retail Sales Worker
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to First-Line Supervisors of Retail Sales Worker in different industries are
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Food Preparation and Serving Workers
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- First-Line Supervisors of Personal Service Workers
- General and Operations Managers
- Sales Managers
- Stockers and Order Fillers
- Cashiers
- First-Line Supervisors of Security Workers
- Counter and Rental Clerks
- Retail Salespersons
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Production and Operating Workers
- Procurement Clerks
What Do First-Line Supervisors of Retail Sales Worker do?
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Instruct staff on how to handle difficult and complicated sales.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Establish credit policies and operating procedures.
- Plan budgets and authorize payments and merchandise returns.
Qualities of Good First-Line Supervisors of Retail Sales Worker
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Far Vision: The ability to see details at a distance.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Tools Used by First-Line Supervisors of Retail Sales Worker
- Adjustable widemouth pliers
- Adjustable wrenches
- Barcode scanners
- Cash registers
- Credit card processing machines
- Desktop computers
- Hammer pliers
- Ladders
- Laser facsimile machines
- Laser printers
- Magnetic card readers
- Money order terminals
- PC magnetic card readers
- Personal computers
- Personal digital assistants PDA
- Point of sale POS computer terminals
- Screwdrivers
- Security cameras
- Security monitors
- Sensormatic systems
- Telecheck processing terminals
- Video cassette recorders VCR
Technology Skills required for First-Line Supervisors of Retail Sales Worker
- Adobe Acrobat
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- American Precision Instruments Regit
- Apple Final Cut Pro
- ASI Point of Sale
- Attitude POS itive AccuPOS Retail
- Autodesk Revit
- Bibase 4POS Retail
- CAP Automation SellWise
- Comcash ERP
- CompuTant CounterPoint
- CyberMatrix POS
- Data entry software
- Datasym SYMFINITE
- Delphi Technology
- Exact business software
- EZ Software Solutions
- FileMaker Pro
- Gift registry software
- Google Ads
- Google Analytics
- Google Docs
- Google Drive
- Google Meet
- Hagel Unitime Systems
- Handheld computer device software
- Human resource management software HRMS
- IBM Cognos Impromptu
- IBM Notes
- IBM SPSS Statistics
- Infocorp Computer Solutions $mart System
- Infocorp Softwear/POS
- Internet browser software
- Intuit QuickBooks Point of Sale
- Inventory management software
- Inventory management systems
- Kronos Enterprise Workforce Management
- Kronos Workforce Timekeeper
- Lathem Time PayClock EZ
- LOB RetailPoint
- Logisoft Positive Pos System
- ManageMore Cellular Manager
- Master Merchant Systems Music Store
- MicroBiz
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Publisher
- Microsoft SharePoint
- Microsoft Visio
- Microsoft Windows
- Microsoft Word
- MicroStrategy
- Millennium Software Atrex
- Minitab
- Oracle Business Intelligence Enterprise Edition
- Oracle Database
- Oracle E-Business Suite Financials
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle PeopleSoft Financials
- Oracle Primavera Enterprise Project Portfolio Management
- Oracle Taleo
- Payroll software
- Plexis Software Plexis POS
- Point of sale POS bookstore software
- Point of sale POS parts and services software
- Point of sale POS software
- Qlik Tech QlikView
- Qualitech Solutions Dynamic Scheduling
- R
- RiscStation POSSum
- Sage 50 Accounting
- Sage 50 Accounting Software
- Salesforce software
- SAP software
- SAS
- SBS Keystroke
- Scheduling software
- Semicron Systems
- SmugMug Flickr
- Social media sites
- Softpedia ShopInvo
- StataCorp Stata
- System3 POS software
- Tableau
- Teradata Database
- The General Store
- The Retail Solution
- Time card software
- TimeTrak Systems ClocTrack
- TimeTrak Systems SchedTrak
- True North Computer Retail Plus
- VeriFone PC Charge Pro
- Vigilant
- Visual Retail Plus
- WinMan SureSell
- Yardi software
- YouTube