Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop is Also Know as
In different settings, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop is titled as
- Buffet Hostess
- General Teller
- Greeter
- Host
- Hostess
- Seater
Education and Training of Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
These occupations usually require a high school diploma.
Degrees Related to Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Training Required for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop in different industries are
- Waiters and Waitresses
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Food Servers, Nonrestaurant
- Fast Food and Counter Workers
- Locker Room, Coatroom, and Dressing Room Attendants
- Baristas
- Hotel, Motel, and Resort Desk Clerks
- Bartenders
- Passenger Attendants
- Demonstrators and Product Promoters
- Food Service Managers
- Chefs and Head Cooks
- Cooks, Private Household
- Ushers, Lobby Attendants, and Ticket Takers
- First-Line Supervisors of Food Preparation and Serving Workers
- Food Preparation Workers
- Cooks, Short Order
- Concierges
- Cashiers
- Cooks, Institution and Cafeteria
What Do Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop do?
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Receive and record patrons' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform patrons of establishment specialties and features.
- Direct patrons to coatrooms and waiting areas, such as lounges.
- Operate cash registers to accept payments for food and beverages.
- Prepare cash receipts after establishments close, and make bank deposits.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Prepare staff work schedules.
- Order or requisition supplies and equipment for tables and serving stations.
- Hire, train, and supervise food and beverage service staff.
- Plan parties or other special events and services.
- Confer with other staff to help plan establishments' menus.
- Perform marketing and advertising services.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Take and prepare to-go orders.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
Qualities of Good Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Far Vision: The ability to see details at a distance.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Tools Used by Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Carbonated beverage dispensers
- Cash registers
- Commercial coffeemakers
- Desktop computers
- Handheld calculators
- Ice-making machines
- Juice dispensers
- Multi-line telephone systems
- Personal computers
- Point of sale POS computer terminals
- Touch screen monitors
Technology Skills required for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Avenista Table Reservations
- GuestBridge Reserve
- Hospitality Control Solutions Aloha Point-of-Sale
- iMagic Restaurant Reservation
- Microsoft Excel
- Microsoft Office software
- Microsoft Windows
- OpenTable
- Point of sale POS software
- Reservation software