Hotel, Motel, and Resort Desk Clerk Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Hotel, Motel, and Resort Desk Clerk is Also Know as
In different settings, Hotel, Motel, and Resort Desk Clerk is titled as
- Desk Clerk
- Front Desk Agent
- Front Desk Associate
- Front Desk Clerk
- Front Office Agent
- Guest Service Agent
- Guest Service Representative
- Guest Services Agent (GSA)
- Night Auditor
Education and Training of Hotel, Motel, and Resort Desk Clerk
Hotel, Motel, and Resort Desk Clerk is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Hotel, Motel, and Resort Desk Clerk
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Hotel, Motel, and Resort Desk Clerk
These occupations usually require a high school diploma.
Degrees Related to Hotel, Motel, and Resort Desk Clerk
Training Required for Hotel, Motel, and Resort Desk Clerk
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Hotel, Motel, and Resort Desk Clerk in different industries are
- Lodging Managers
- Concierges
- Locker Room, Coatroom, and Dressing Room Attendants
- Counter and Rental Clerks
- Receptionists and Information Clerks
- Baggage Porters and Bellhops
- Reservation and Transportation Ticket Agents and Travel Clerks
- Cashiers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Passenger Attendants
- Maids and Housekeeping Cleaners
- Ushers, Lobby Attendants, and Ticket Takers
- Food Servers, Nonrestaurant
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Customer Service Representatives
- Medical Secretaries and Administrative Assistants
- Switchboard Operators, Including Answering Service
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Meeting, Convention, and Event Planners
- Office Clerks, General
What Do Hotel, Motel, and Resort Desk Clerk do?
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Issue room keys and escort instructions to bellhops.
- Review accounts and charges with guests during the check out process.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Arrange tours, taxis, or restaurant reservations for customers.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Date-stamp, sort, and rack incoming mail and messages.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Plan, schedule or supervise the work of other employees.
Qualities of Good Hotel, Motel, and Resort Desk Clerk
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Far Vision: The ability to see details at a distance.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Tools Used by Hotel, Motel, and Resort Desk Clerk
- Automated call distributors ACD
- Automated telephone answering systems
- Centrex phone consoles
- On hold players
- Personal computers
- Private automatic branch exchange PABX systems
- Steam cleaning equipment
- Telephone call identification systems
- Vacuum cleaners
- Voice mail systems
Technology Skills required for Hotel, Motel, and Resort Desk Clerk
- ASI FrontDesk
- Blink
- Delphi Technology
- Incident tracking software
- InnQuest roomMaster
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Word
- Property management system PMS software
- Ramesys Hospitality
- Resort Data Processing
- Yardi software