Passenger Attendant Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Passenger Attendant is Also Know as
In different settings, Passenger Attendant is titled as
- Bus Aide
- Bus Assistant
- Bus Attendant
- Bus Monitor
- Fare Enforcement Officer
- Transportation Aide
Education and Training of Passenger Attendant
Passenger Attendant is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Passenger Attendant
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Passenger Attendant
These occupations usually require a high school diploma.
Degrees Related to Passenger Attendant
Training Required for Passenger Attendant
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Passenger Attendant in different industries are
- Flight Attendants
- Baggage Porters and Bellhops
- Reservation and Transportation Ticket Agents and Travel Clerks
- Bus Drivers, Transit and Intercity
- First-Line Supervisors of Passenger Attendants
- Locker Room, Coatroom, and Dressing Room Attendants
- Concierges
- Parking Attendants
- Shuttle Drivers and Chauffeurs
- Hotel, Motel, and Resort Desk Clerks
- Railroad Conductors and Yardmasters
- Aircraft Cargo Handling Supervisors
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Dispatchers, Except Police, Fire, and Ambulance
- Ushers, Lobby Attendants, and Ticket Takers
- Airfield Operations Specialists
- Subway and Streetcar Operators
- Counter and Rental Clerks
- Orderlies
- Food Servers, Nonrestaurant
What Do Passenger Attendant do?
- Provide boarding assistance to elderly, sick, or injured people.
- Open and close doors for passengers.
- Respond to passengers' questions, requests, or complaints.
- Explain and demonstrate safety procedures and safety equipment use.
- Perform equipment safety checks prior to departure.
- Signal transportation operators to stop or to proceed.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Determine or facilitate seating arrangements.
- Adjust window shades or seat cushions at the request of passengers.
- Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
Qualities of Good Passenger Attendant
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Far Vision: The ability to see details at a distance.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Tools Used by Passenger Attendant
- Barcode scanners
- Computerized cash registers
- Digital video cameras
- First aid equipment
- High-powered flashlights
- Light trucks
- Mechanical lifts
- Mobile radios
- Notebook computers
- Parking control cones
- Parking signs
- Portable barricades
- Power staplers
- Restraining harnesses
- Ticket punches
- Tie downs
- Vehicle seat belts
- Wheelchair clamping devices
- Wheelchairs
- Work vans
Technology Skills required for Passenger Attendant
- Appointment scheduling software
- Email software
- Microsoft Office software
- Microsoft Windows
- Microsoft Word
- Time tracking software