Ushers, Lobby Attendants, and Ticket Taker Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Ushers, Lobby Attendants, and Ticket Taker is Also Know as
In different settings, Ushers, Lobby Attendants, and Ticket Taker is titled as
- Docent
- Lobby Attendant
- Ticket Attendant
- Ticket Taker
- Usher
- Visitor Services Assistant
- Visitor Services Associate
- Visitor Services Representative
- Visitor Services Specialist
Education and Training of Ushers, Lobby Attendants, and Ticket Taker
Ushers, Lobby Attendants, and Ticket Taker is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Ushers, Lobby Attendants, and Ticket Taker
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Ushers, Lobby Attendants, and Ticket Taker
These occupations usually require a high school diploma.
Degrees Related to Ushers, Lobby Attendants, and Ticket Taker
Training Required for Ushers, Lobby Attendants, and Ticket Taker
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Ushers, Lobby Attendants, and Ticket Taker in different industries are
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Hotel, Motel, and Resort Desk Clerks
- Passenger Attendants
- Baggage Porters and Bellhops
- Locker Room, Coatroom, and Dressing Room Attendants
- Reservation and Transportation Ticket Agents and Travel Clerks
- Cashiers
- Receptionists and Information Clerks
- Counter and Rental Clerks
- Flight Attendants
- Concierges
- Tour Guides and Escorts
- Amusement and Recreation Attendants
- Lodging Managers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Meeting, Convention, and Event Planners
- First-Line Supervisors of Personal Service Workers
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Parking Attendants
- Funeral Attendants
What Do Ushers, Lobby Attendants, and Ticket Taker do?
- Greet patrons attending entertainment events.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes or help solve other customer concerns.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Search for lost articles or for parents of lost children.
- Count and record number of tickets collected.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Distribute programs to patrons.
- Work with others to change advertising displays.
- Manage inventory or sale of artist merchandise.
- Give door checks to patrons who are temporarily leaving establishments.
- Manage informational kiosks or displays of event signs or posters.
- Page individuals wanted at the box office.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Lead tours and answer visitors' questions about the exhibits.
- Schedule or manage staff, such as volunteer usher corps.
Qualities of Good Ushers, Lobby Attendants, and Ticket Taker
- Speech Clarity: The ability to speak clearly so others can understand you.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Speech Recognition: The ability to identify and understand the speech of another person.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Far Vision: The ability to see details at a distance.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Sound Localization: The ability to tell the direction from which a sound originated.
Tools Used by Ushers, Lobby Attendants, and Ticket Taker
- Electronic ticket scanners
- Facility maps
- Fire extinguishers
- First aid kits
- Hand-held flashlights
- Two way radios
Technology Skills required for Ushers, Lobby Attendants, and Ticket Taker
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Windows Mobile
- Microsoft Word
- Ticket Alternative Express Entry
- Ticket scanning software