Concierge Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Concierge is Also Know as
In different settings, Concierge is titled as
- Activities Concierge
- Certified Concierge
- Chef Concierge
- Club Concierge
- Conference Concierge
- Front Desk Agent
- Guest Service Agent
- Hotel Concierge
- Lobby Concierge
- Personal Assistant
Education and Training of Concierge
Concierge is categorized in Job Zone Three: Medium Preparation Needed
Experience Required for Concierge
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Required for Concierge
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Degrees Related to Concierge
- Bachelor in Culinary, Entertainment, and Personal Services, Ot
- Associate Degree Courses in Culinary, Entertainment, and Personal Services, Ot
- Masters Degree Courses in Culinary, Entertainment, and Personal Services, Ot
Training Required for Concierge
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Concierge in different industries are
- Hotel, Motel, and Resort Desk Clerks
- Baggage Porters and Bellhops
- Counter and Rental Clerks
- Reservation and Transportation Ticket Agents and Travel Clerks
- Passenger Attendants
- Lodging Managers
- Locker Room, Coatroom, and Dressing Room Attendants
- Receptionists and Information Clerks
- Travel Agents
- Ushers, Lobby Attendants, and Ticket Takers
- Travel Guides
- Meeting, Convention, and Event Planners
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Waiters and Waitresses
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Food Servers, Nonrestaurant
- Cashiers
- Customer Service Representatives
- Maids and Housekeeping Cleaners
What Do Concierge do?
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
- Pick up and deliver items or run errands for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange for the replacement of items lost by travelers.
- Arrange for interpreters or translators when patrons require such services.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Arrange childcare services for guests.
- Clean and tidy hotel lounge.
- Provide food and beverage services to guests.
- Order flowers for guests.
Qualities of Good Concierge
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Far Vision: The ability to see details at a distance.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Night Vision: The ability to see under low-light conditions.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
Tools Used by Concierge
- Computer laser printers
- Copy machines
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Mobile radios
- Multiline telephone systems
- Smart phones
- Tablet computers
Technology Skills required for Concierge
- Billing software
- Budgeting software
- Delphi Technology
- Mapping software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Word
- Web browser software
- Work scheduling software
- Yardi software