Reservation and Transportation Ticket Agents and Travel Clerk Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Reservation and Transportation Ticket Agents and Travel Clerk is Also Know as
In different settings, Reservation and Transportation Ticket Agents and Travel Clerk is titled as
- Airline Ticket Agent
- Airport Sales Agent
- Customer Service Agent
- Reservation Agent
- Reservationist
- Reservations Agent
- Reservations and Ticketing Agent
- Station Agent
- Ticket Agent
- Tour Sales Representative
Education and Training of Reservation and Transportation Ticket Agents and Travel Clerk
Reservation and Transportation Ticket Agents and Travel Clerk is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Reservation and Transportation Ticket Agents and Travel Clerk
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Reservation and Transportation Ticket Agents and Travel Clerk
These occupations usually require a high school diploma.
Degrees Related to Reservation and Transportation Ticket Agents and Travel Clerk
Training Required for Reservation and Transportation Ticket Agents and Travel Clerk
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Reservation and Transportation Ticket Agents and Travel Clerk in different industries are
- Travel Agents
- Flight Attendants
- Passenger Attendants
- Baggage Porters and Bellhops
- Concierges
- Counter and Rental Clerks
- Hotel, Motel, and Resort Desk Clerks
- Cargo and Freight Agents
- Bus Drivers, Transit and Intercity
- Dispatchers, Except Police, Fire, and Ambulance
- Freight Forwarders
- Travel Guides
- First-Line Supervisors of Passenger Attendants
- Airfield Operations Specialists
- Transportation Security Screeners
- Transportation, Storage, and Distribution Managers
- Receptionists and Information Clerks
- Shuttle Drivers and Chauffeurs
- Postal Service Mail Carriers
- Aircraft Cargo Handling Supervisors
What Do Reservation and Transportation Ticket Agents and Travel Clerk do?
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Confer with customers to determine their service requirements and travel preferences.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Announce arrival and departure information, using public address systems.
- Trace lost, delayed, or misdirected baggage for customers.
- Promote particular destinations, tour packages, and other travel services.
- Provide clients with assistance in preparing required travel documents and forms.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Keep information facilities clean during operation.
- Open or close information facilities.
Qualities of Good Reservation and Transportation Ticket Agents and Travel Clerk
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Far Vision: The ability to see details at a distance.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Sound Localization: The ability to tell the direction from which a sound originated.
Tools Used by Reservation and Transportation Ticket Agents and Travel Clerk
- Airline ticket printers
- Cash registers
- Credit card processing machines
- Desktop computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Private automatic branch exchange PABX systems
- Public address PA systems
- Ticket printing machines
Technology Skills required for Reservation and Transportation Ticket Agents and Travel Clerk
- Amadeus Altea Reservation
- Computer reservation system CRS software
- Corel WordPerfect Office Suite
- Delphi Technology
- Email software
- Galileo 360 Fares
- GuestServe
- MICROS Systems MICROS 9700 HMS
- MICROS Systems OPERA Property Management System PMS
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Property management system PMS software
- Property scheduling software
- Sabre Airline Solutions SabreSonic Ticket
- Web browser software
- Worldspan Go!