Dispatchers, Except Police, Fire, and Ambulance Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Dispatchers, Except Police, Fire, and Ambulance is Also Know as
In different settings, Dispatchers, Except Police, Fire, and Ambulance is titled as
- Aircraft Dispatcher
- Charter Coordinator
- City Dispatcher
- Dispatcher (Dispatch)
- Mine Dispatcher
- Paratransit Dispatcher
- School Bus Dispatcher
- Taxi Dispatcher
- Train Dispatcher
- Truck Dispatcher
Education and Training of Dispatchers, Except Police, Fire, and Ambulance
Dispatchers, Except Police, Fire, and Ambulance is categorized in Job Zone Two: Some Preparation Needed
Experience Required for Dispatchers, Except Police, Fire, and Ambulance
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education Required for Dispatchers, Except Police, Fire, and Ambulance
These occupations usually require a high school diploma.
Degrees Related to Dispatchers, Except Police, Fire, and Ambulance
- Bachelor in Traffic, Customs, and Transportation Clerk/Technic
- Associate Degree Courses in Traffic, Customs, and Transportation Clerk/Technic
- Masters Degree Courses in Traffic, Customs, and Transportation Clerk/Technic
Training Required for Dispatchers, Except Police, Fire, and Ambulance
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Related Ocuupations
Some Ocuupations related to Dispatchers, Except Police, Fire, and Ambulance in different industries are
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- First-Line Supervisors of Passenger Attendants
- Public Safety Telecommunicators
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- Railroad Conductors and Yardmasters
- Aircraft Cargo Handling Supervisors
- First-Line Supervisors of Mechanics, Installers, and Repairers
- Power Distributors and Dispatchers
- Production, Planning, and Expediting Clerks
- Switchboard Operators, Including Answering Service
- Transportation, Storage, and Distribution Managers
- First-Line Supervisors of Office and Administrative Support Workers
- Shuttle Drivers and Chauffeurs
- Shipping, Receiving, and Inventory Clerks
- Heavy and Tractor-Trailer Truck Drivers
- Locomotive Engineers
- Rail Yard Engineers, Dinkey Operators, and Hostlers
- Postmasters and Mail Superintendents
- Light Truck Drivers
- Recycling Coordinators
What Do Dispatchers, Except Police, Fire, and Ambulance do?
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Arrange for necessary repairs to restore service and schedules.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Prepare daily work and run schedules.
- Receive or prepare work orders.
- Oversee all communications within specifically assigned territories.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
- Order supplies or equipment and issue them to personnel.
Qualities of Good Dispatchers, Except Police, Fire, and Ambulance
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Far Vision: The ability to see details at a distance.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Night Vision: The ability to see under low-light conditions.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Tools Used by Dispatchers, Except Police, Fire, and Ambulance
- Call management systems CMS
- Centralized traffic control units
- Desktop computers
- Dispatch servers
- Job dispatch and vehicle tracking systems
- Mobile data terminal MDT equipment
- Mobile radios
- Multi-line telephone systems
- Personal banking chamber PBC telephones
- Personal computers
- Signal controls
- Switch controls
- Teletypewriters TTY
- Touch screen monitors
- Tower switching machines
- Two way radios
- Voice over internet protocol VoIP systems
Technology Skills required for Dispatchers, Except Police, Fire, and Ambulance
- Air-Trak Cloudberry
- Bornemann Associates Flight Plan
- Command Alkon COMMANDconcrete
- Computer aided design CAD software
- Computer aided dispatch software
- Computer aided dispatching auto routing software
- Database software
- Digital Gateway e-automate
- Dr. Dispatch
- Email software
- ESRI ArcIMS
- Geomechanical design analysis GDA software
- Global positioning system GPS software
- Kronos Workforce Timekeeper
- Locomotive distribution software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Word
- Rail Traffic Track Warrant Control System
- Resource management software
- Routing software
- Sabre travel agent software
- SAP software
- Scheduling software
- Situation resource tracking software
- Tangier Sky Scheduler View
- TMW PowerSuite
- Transportation management software
- Web browser software
- Word processing software