Lodging Manager Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Lodging Manager is Also Know as
In different settings, Lodging Manager is titled as
- Bed and Breakfast Innkeeper
- Front Desk Manager
- Front Office Director
- Front Office Manager
- Guest Relations Manager
- Guest Services Manager
- Hotel Manager
- Night Manager
- Resort Manager
- Rooms Director
Education and Training of Lodging Manager
Lodging Manager is categorized in Job Zone Four: Considerable Preparation Needed
Experience Required for Lodging Manager
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education Required for Lodging Manager
Most of these occupations require a four-year bachelor's degree, but some do not.
Degrees Related to Lodging Manager
- Bachelor in Hospitality Administration/Management, General
- Associate Degree Courses in Hospitality Administration/Management, General
- Masters Degree Courses in Hospitality Administration/Management, General
- Bachelor in Hotel/Motel Administration/Management
- Associate Degree Courses in Hotel/Motel Administration/Management
- Masters Degree Courses in Hotel/Motel Administration/Management
- Bachelor in Restaurant/Food Services Management
- Associate Degree Courses in Restaurant/Food Services Management
- Masters Degree Courses in Restaurant/Food Services Management
- Bachelor in Resort Management
- Associate Degree Courses in Resort Management
- Masters Degree Courses in Resort Management
- Bachelor in Hotel, Motel, and Restaurant Management
- Associate Degree Courses in Hotel, Motel, and Restaurant Management
- Masters Degree Courses in Hotel, Motel, and Restaurant Management
- Bachelor in Hospitality Administration/Management, Other
- Associate Degree Courses in Hospitality Administration/Management, Other
- Masters Degree Courses in Hospitality Administration/Management, Other
Training Required for Lodging Manager
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Related Ocuupations
Some Ocuupations related to Lodging Manager in different industries are
- Concierges
- Food Service Managers
- Property, Real Estate, and Community Association Managers
- First-Line Supervisors of Personal Service Workers
- Spa Managers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Facilities Managers
- General and Operations Managers
- Meeting, Convention, and Event Planners
- Administrative Services Managers
- Hotel, Motel, and Resort Desk Clerks
- Locker Room, Coatroom, and Dressing Room Attendants
- Counter and Rental Clerks
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Reservation and Transportation Ticket Agents and Travel Clerks
- Residential Advisors
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Office and Administrative Support Workers
- Ushers, Lobby Attendants, and Ticket Takers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
What Do Lodging Manager do?
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Manage and maintain temporary or permanent lodging facilities.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Train staff members.
- Show, rent, or assign accommodations.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Prepare required paperwork pertaining to departmental functions.
- Interview and hire applicants.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Perform marketing and public relations activities.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- Book tickets for guests for local tours and attractions.
- Monitor the revenue activity of the hotel or facility.
- Collect payments and record data pertaining to funds and expenditures.
Qualities of Good Lodging Manager
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Far Vision: The ability to see details at a distance.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Night Vision: The ability to see under low-light conditions.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Tools Used by Lodging Manager
- 10-key calculators
- Cash registers
- Credit card processing machines
- Desktop computers
- Handheld computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Private automatic branch exchange PABX systems
- Voice mail systems
Technology Skills required for Lodging Manager
- Accounting software
- Anand Systems ASI FrontDesk
- Delphi Technology
- Email software
- Enablez ResortSuite
- ePOS Business Solutions System 3 POS
- Execu/Tech Systems HOTEL Premium
- GraceSoft Easy InnKeeping Suite
- Hotel management system software
- Housekeeping management software
- INN-Client Server Systems ICSS Atrium
- iRez Systems Rezware XP7
- M-Tech Hotel Service Optimization System HotSOS
- MICROS Systems OPERA Enterprise Solution OES
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Oracle JD Edwards EnterpriseOne
- Payroll software
- Property management system PMS software
- RedSky IT Entirety e-Booking
- Silverbyte Systems Optima Property Management System PMS
- TCS Hotel Software Guest Tracker
- UniResMan
- Word processing software