How to become a First-Line Supervisors of Gambling Services Worker 2024

First-Line Supervisors of Gambling Services Worker Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

First-Line Supervisors of Gambling Services Worker is Also Know as

In different settings, First-Line Supervisors of Gambling Services Worker is titled as

Casino Manager
Casino Shift Manager (CSM)
Floor Supervisor
Pit Boss
Pit Supervisor
Slot Floor Person
Slot Shift Manager
Slot Shift Supervisor
Slot Supervisor
Table Games Supervisor

Education and Training of First-Line Supervisors of Gambling Services Worker

First-Line Supervisors of Gambling Services Worker is categorized in Job Zone Two: Some Preparation Needed

Experience Required for First-Line Supervisors of Gambling Services Worker

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Education Required for First-Line Supervisors of Gambling Services Worker

These occupations usually require a high school diploma.

Degrees Related to First-Line Supervisors of Gambling Services Worker

Training Required for First-Line Supervisors of Gambling Services Worker

Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Related Ocuupations

Some Ocuupations related to First-Line Supervisors of Gambling Services Worker in different industries are

What Do First-Line Supervisors of Gambling Services Worker do?

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Respond to and resolve patrons' complaints.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Monitor payment of hand-delivered jackpots to ensure promptness.
Greet customers and ask about the quality of service they are receiving.
Perform paperwork required for monetary transactions.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Reset slot machines after payoffs.
Answer patrons' questions about gaming machine functions and payouts.
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Report customer-related incidents occurring in gaming areas to supervisors.
Establish and maintain banks and table limits for each game.
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Clean and maintain slot machines and surrounding areas.
Evaluate workers' performance and prepare written performance evaluations.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Record, issue receipts for, and pay off bets.
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Determine how many gaming tables to open each day and schedule staff accordingly.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Establish policies on types of gambling offered, odds, or extension of credit.
Interview and hire workers.
Train, supervise, schedule, and evaluate workers.

Qualities of Good First-Line Supervisors of Gambling Services Worker

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Far Vision: The ability to see details at a distance.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Sound Localization: The ability to tell the direction from which a sound originated.
Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Night Vision: The ability to see under low-light conditions.
Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Speed of Limb Movement: The ability to quickly move the arms and legs.
Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Tools Used by First-Line Supervisors of Gambling Services Worker

10-key calculators
Board testers
Copy machines
Desktop computers
Digital multimeters
Digital oscilloscopes
Electronic cash registers
Laptop computers
Laser facsimile machines
Mobile radios
Multi-line telephone systems
Payment kiosks
Personal computers
Phillips screwdrivers
Security alarm systems
Slot machines
Ticket printers
Two way radios

Technology Skills required for First-Line Supervisors of Gambling Services Worker

Corel WordPerfect Office Suite
Microsoft Access
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft Project
Microsoft Word
Operating system software

US Universities

How to become First-Line Supervisors of Gambling Services Worker in 2024